Locacity™

Terms & Conditions

Terms of UseTerms of Purchase

Terms of Use

Last updated: March 2026

By accessing or using this website (the “Site”), you agree to be bound by these Terms of Use. If you do not agree, you must not use the Site.

The Site is operated by Cairngorm Research Limited (a company incorporated in Scotland with company number SC877959 and having its registered office at Summit House, 4–5 Mitchell Street, Edinburgh, EH6 7BD) (trading as Locacity) (“we”, “us”, “our”).

The Terms of Use are in addition to, and do not override, the specific terms and conditions that apply to the products of services offered by us and otherwise through the Site.

1. Use of the Site

You may use the Site for lawful purposes only. You must not:

  • Use the Site in any way that violates any applicable law or regulation;
  • Attempt to gain unauthorised access to any part of the Site, its content or its infrastructure;
  • Use tools to scrape, extract or systematically download data or content from the Site; or
  • Reproduce, redistribute or resell any content or reports obtained from the Site without our express prior written consent.

2. Accuracy of Information

Crime data displayed on the Site is sourced from the Police.uk open data platform and is subject to the inherent limitations of that data, including publication delays of approximately one to three months (in some limited instances the delay may be greater in duration) and incomplete coverage for certain areas and police forces. Other open source and non-open source data is also used by the Site and is subject to the inherent limitations of that data, including the possibility that such data is erroneous, inaccurate or incomplete. We make no guarantee that information on the Site is accurate, complete or current.

Nothing on this Site should be relied upon as the sole or significant basis for any property purchase decision, property sale decision, property rental decision, property letting decision, property investment decision or other significant financial decision. Nothing on this Site should be relied upon as the sole or significant basis for any other type of decision including, but not limited to, a decision about insurance, personal safety or property security. You should always seek independent professional advice when considering whether to make any such decision or decisions.

3. Disclaimer of Warranties

The Site and all content thereon, information and products/services offered on the Site, are provided “as is” without any express or implied warranty whatsoever, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant or guarantee the correctness, comprehensiveness, completeness, accuracy, timeliness, merchantability, or fitness for any particular purpose or use of any information, data, products or services on or provided by the Site. The Site and the information, data, products and services thereon or made available by the Site may include typographical errors or technical inaccuracies. We do not warrant that the Site will be uninterrupted, error-free or free of viruses or other harmful components.

4. Limitation of Liability

To the fullest extent permitted by law, Cairngorm Research Limited shall not be liable for any direct, indirect, incidental, special or consequential damages arising from your use of, or inability to use, the Site or any content or data on or provided by it, or of any third party link or source, including but not limited to loss of profits, loss of data or property, loss of opportunity, business interruption, other economic or financial loss or damage, whether in relation to contract, delict, negligence, tort or other form of action.

5. Intellectual Property

All content on the Site, including but not limited to text, graphics, logos, and software, is the property of Cairngorm Research Limited or its licensors and is protected by UK and international intellectual property law. You may not reproduce, distribute, modify or create derivative works from any content or information on the Site in any form or in any manner without our express prior written permission.

© Cairngorm Research Limited, 2026.

The Locacity name and logo are the intellectual property of Cairngorm Research Limited. Nothing on this Site grants any licence to use them and no name, logo, graphic or image on the Site or any product or service offered by the Site may be copied or transmitted without our express prior written permission. Locacity is a trademark and no use of any Locacity trademark may be used by any third party without our express prior written consent.

6. Third-Party Links

The Site may contain links to third-party websites and sources. These links and sources are provided for convenience only. We have no control over the content of those sites and sources and accept no responsibility or liability for them whatsoever or for any loss or damage whatsoever that may arise from your use of them.

7. Privacy and Cookies

Our use of your personal data is governed by our Privacy Policy. Our use of cookies is governed by our Cookie Policy.

8. Changes to These Terms

We reserve the right to change, update, add to or delete from these Terms of Use, and the specific terms and conditions that apply to the products of services offered by us and otherwise through the Site, and to our Privacy Policy, and to our Cookie Policy, at any time and without prior notice. Changes take effect when posted to the Site. Continued use of the Site after changes are posted constitutes your acceptance of the revised terms.

9. Governing Law

These Terms of Use are governed by the laws of Scotland. Any disputes arising in connection with them shall be subject to the exclusive jurisdiction of the courts of Scotland.

Terms of Purchase

Last updated: March 2026

These terms apply to the purchase of reports from Cairngorm Research Limited, trading as Locacity (company number SC877959), registered in Scotland at Summit House, 4–5 Mitchell Street, Edinburgh, EH6 7BD (“we”, “us”, “our”), whether on this website (the “Site”) or otherwise. These terms are in addition to, and do not override, the Terms of Use. By purchasing a report you agree to be bound by these terms.

1. What You Are Purchasing

When you purchase a report from us, you are purchasing a one-time, non-transferable licence to use a digitally generated PDF property safety report for the address specified. Three report tiers are available for purchase:

  • Basic — comprising our safety rating, regional ranking, crime breakdown by category, monthly crime levels and (where applicable) stop and search data.
  • Essentials — comprising our safety rating, regional ranking, crime breakdown by category, monthly crime levels, 3-year crime trends, regional trends for most common crime types, comparison with national crime rates and (where applicable) stop and search data.
  • Enhanced — comprising our safety rating, regional ranking, crime breakdown by category, monthly crime levels, 3-year crime trends, regional trends for most common crime types, comparison with national crime rates, (where applicable) stop and search data, 999 police response times, 999 ambulance response times (England only), nearest emergency facilities, school safety analysis and local transport hub safety analysis.

Each report type is subject to the data exclusions and limitations detailed on the How It Works page on our Site.

All prices are in GBP and are inclusive of VAT where applicable.

2. Delivery

Reports are generated after payment is confirmed. Users should allow a reasonable period of time for report generation and delivery, including making allowance for the fact that some areas have higher crime rates which leads to increased report generation and delivery times.

Reports are delivered by two methods following successful payment and report generation. An email will be sent to the email address provided by the user on the payment page with the report attached as a PDF file. A download link will also be presented on the confirmation page following successful payment which allows download of the report as a PDF file. It is entirely the user’s responsibility to ensure that they have software available to them which allows for PDF files to be read. No responsibility is taken or liability accepted by us in relation to the availability, operability and working order of software necessary to view any PDF file sent or provided by us. No refunds shall be provided where the PDF file cannot be read or accessed due to third party software or some other factor beyond our reasonable control.

A user who has not received their report within 30 minutes of successful payment may contact us at contact@locacity.co.uk for us to investigate and where appropriate for resolution.

3. Accuracy of Data

Report data is sourced from Police.uk, the Office for National Statistics, NHS England and other publicly available sources, and is subject to the inherent limitations of those sources, including but not limited to the following:

  • Publication delays of approximately one to three months (in some limited instances the delay may be greater);
  • Incomplete coverage for certain police forces and areas; and
  • The possibility that data is erroneous, inaccurate or incomplete.

We make no warranty or guarantee whatsoever that the information, data or content in any report is correct, comprehensive, accurate, complete or current.

Nothing in any report should be relied upon as the sole or significant basis for any property purchase decision, property sale decision, property rental decision, property letting decision, property investment decision or other significant financial decision. Nothing in any report should be relied upon as the sole or significant basis for any other type of decision including, but not limited to, a decision about insurance, personal safety or property security. You should always seek independent professional advice when considering whether to make any such decision or decisions.

4. Permitted Use

Reports are licensed for your personal or internal business use only. You must not:

  • Resell or commercially distribute any report without our express prior written consent;
  • Reproduce or republish report content publicly without our express prior written consent; or
  • Use report data, information, structure or content to build a product or service that in any way actually or potentially competes with our products or services.

5. Refunds

We do not offer refunds once a report has been generated and delivered. By completing your purchase you acknowledge that generation and delivery of the report begins immediately upon successful payment confirmation and you consent to waive any cancellation right under the Consumer Contracts Regulations 2013 that would otherwise apply to digital content.

If a report fails to generate or is not delivered within 30 minutes, please contact us at contact@locacity.co.uk.

6. Limitation of Liability

To the fullest extent permitted by law, Cairngorm Research Limited shall not be liable for any direct, indirect, incidental, special or consequential damages arising from your use of, or inability to use, the report or any content or data on or provided by it, or of any third party link or source, including but not limited to loss of profits, loss of data or property, loss of opportunity, business interruption, other economic or financial loss or damage, whether in relation to contract, delict, negligence, tort or other form of action. Our total liability in connection with any report shall not exceed the amount paid by you to us for that report.

7. Intellectual Property

All content in a report, including but not limited to text, graphics, logos, and software, is the property of Cairngorm Research Limited or its licensors and is protected by UK and international intellectual property law. You may not reproduce, distribute, modify or create derivative works from any content or information in the report in any form or in any manner without our express prior written permission.

© Cairngorm Research Limited, 2026.

The Locacity name and logo are the intellectual property of Cairngorm Research Limited. Nothing in a report grants any licence to use them and no name, logo, graphic or image in the report may be copied or transmitted without our express prior written permission.

8. Governing Law

These Terms of Purchase are governed by the law of Scotland. Any disputes arising in connection with them shall be subject to the exclusive jurisdiction of the courts of Scotland.